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Customer Service Specialist Role
2 weeks ago
We are seeking a skilled professional to deliver exceptional customer service and support.
Key Responsibilities:- Provide quality customer service with empathy for customers in stressful situations.
- Guide customers through the account hardship assistance process.
- Complete and assess hardship applications received through various channels.
- Perform administrative tasks such as processing approvals and handling online applications.
- Determine tools to assist customers in rehabilitating their accounts.
- Evaluate actions against policy, procedure, and legislative guidelines.
We offer a comprehensive suite of employee benefits and a supportive work environment. Our team is dedicated to delivering outstanding customer service and strives to eliminate customer pain points.