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Customer Service Specialist Role

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Opportunity

We are seeking a skilled professional to deliver exceptional customer service and support.

Key Responsibilities:
  • Provide quality customer service with empathy for customers in stressful situations.
  • Guide customers through the account hardship assistance process.
  • Complete and assess hardship applications received through various channels.
  • Perform administrative tasks such as processing approvals and handling online applications.
  • Determine tools to assist customers in rehabilitating their accounts.
  • Evaluate actions against policy, procedure, and legislative guidelines.
About Our Business

We offer a comprehensive suite of employee benefits and a supportive work environment. Our team is dedicated to delivering outstanding customer service and strives to eliminate customer pain points.