Customer Service Representative Role
2 weeks ago
We are seeking a highly skilled customer support specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively.
In this role, you will offer first-line support to customers, assist with product navigation, answer phone calls and emails, and process web forms in a timely manner. You will also liaise with product teams to provide customer feedback for improvements and log, track, update, and resolve all service requests from customers.
Required Skills and Qualifications- Minimum 2 years of experience in a customer support role within a technology company
- Strong focus on customer service and attention to detail
- High standard of written and communication skills
- Ability to work with minimal direct supervision and passionate about exceeding personal and team goals
- Hybrid Work Model: We offer a flexible hybrid working environment that allows employees to balance work and personal life
- Flexibility & Work-Life Balance: Our flexible work arrangements include work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance
- Career Development and Growth: We foster a culture of continuous learning and skill development, preparing our talent to tackle tomorrow's challenges and deliver real-world solutions
- Industry Competitive Benefits: We offer comprehensive benefit plans, including flexible vacation, mental health days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
We inform the way forward by delivering trusted content and technology that professionals and institutions need to make informed decisions. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to succeed.
We are a global business that relies on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. We seek talented, qualified employees in all our operations around the world, regardless of race, color, sex/gender, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
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