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Sales and Customer Service Director

3 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

Customer Service Team Leader Role

The Customer Service Team Leader is a passionate leader focused on sales, customer service, and team development. This role will lead a team with a growth mindset in the Trade and Direct consumer space, ensuring exceptional customer experiences that exceed industry standards, and driving sales growth.

The successful candidate will be responsible for leading the team, fostering a culture of reward, recognition, fun, success, and a positive working environment. They will understand and execute the business and quarterly plans for their team and the overall business, and implement strategies to maximize returns and achieve targets.

This role ensures adherence to Global Touring Customer Service processes and procedures, with continuous improvement, and creates a motivating and flexible work environment. The team leader supports, manages, and leads the team in the absence of the Customer Service Manager, and manages staffing, leave, and rosters to meet business needs while accommodating individual requirements.

About this Role:
  • Lead the team fostering a culture of reward, recognition, fun, success, and a positive working environment.
  • Understand and execute the business and quarterly plans for their team and the overall business.
  • Implement strategies to maximize returns and achieve targets.
  • Ensure adherence to Global Touring Customer Service processes and procedures, with continuous improvement.
  • Create a motivating and flexible work environment.
  • Support, manage, and lead the team in the absence of the Customer Service Manager.
  • Manage staffing, leave, and rosters to meet business needs while accommodating individual requirements.
Key Responsibilities:

This role requires strong customer service skills and strategies with a passion for increasing sales and passenger numbers, providing sales coaching, and practicing best customer service practices.

  • Possess strong communication skills, both written and verbal, with attention to detail.
  • Experience in change management is advantageous.
  • Exhibit leadership qualities and participate in leadership meetings to ensure strategy consistency.
  • Contribute to the Global Customer Service Strategic Plan through design, implementation, and review.
  • Align with Global Touring values and support business growth.
  • Work autonomously with minimal supervision and think creatively.
  • Travel domestically and internationally as required.
Benefits:

This role offers sustainable benefits including committing to improving recycling processes, eliminating single-use plastics in offices, promoting reusable items like Tupperware and water bottles, and supporting a culture of openness and inclusivity.

  • Commit to improving recycling processes.
  • Eliminate single-use plastics in offices.
  • Promote reusable items like Tupperware and water bottles.
  • Support a culture of openness and inclusivity.
Requirements:

This role requires confidence in product presentations and training, strong written and verbal communication skills, travel required - domestic and some international, and a passion for travel and familiarity with products.

  • Confidence in product presentations and training.
  • Strong written and verbal communication skills.
  • Travel required - domestic and some international.
  • A passion for travel and familiarity with products.