Patient Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeConsumerFeedbackOfficer Full time $63,051 - $93,149

About Our Role

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The Consumer Feedback Officer will provide efficient support to our Community and Oral Health teams. This role will engage with patients and families across these areas to resolve complaints and improve the patient experience.

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Key Responsibilities

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  • Facilitate consumer feedback resolution meetings.","
  • Identify and escalate consumer feedback issues.","
  • Use mediation, negotiation and consultation skills to resolve complex issues and foster sound relationships with consumers and stakeholders.","
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Additional Responsibilities

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  • Provide training on complaints management processes.","
  • Assist with processing all consumer feedback (compliments, comments and complaints).","
  • Maintain up-to-date data entry of consumer feedback correspondence.","
  • Provide advice and guidance on consumer feedback management and processes.","
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Health Equity

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We expect all staff to contribute to our health equity agenda and meet the needs of Aboriginal and Torres Strait Islander people by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to healthcare; influencing social, cultural and economic determinants of health; supporting delivery of culturally safe and responsive health services; and recognising the importance of working with Aboriginal and Torres Strait Islander peoples and organisations.

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Why Work With Us

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- Rewarding Career Opportunities
- Value-driven organisation providing a safe, satisfying, flexible and healthy work-life balance environment
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

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