Safeguarding Patient Experience Specialist

2 days ago

Brisbane, Queensland, Australia beBeePatientFocused Full time $89,999 - $124,999

**Job Title:**

Ambassador Role

Children’s Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.

As an Ambassador, you will be responsible for fostering a safe and secure environment for staff, patients, visitors, premises, and property at Children’s Health Queensland Hospital and Health Service sites. This role requires collaboration with other teams and departments to support the organisation’s purpose of improving the health and wellbeing of children and young people through world-class care, research, advocacy, and leadership.

Key Responsibilities:
  • Provide high-profile, friendly, and visible Security and Protective Services that prevent and/or reduce aggressive/disruptive behaviour by employing verbal intervention strategies.
  • Engage with patients and visitors to improve their ‘customer experience’ and promote a safe environment.
Required Skills and Qualifications:

To succeed in this role, you will need excellent communication and interpersonal skills, along with the ability to work collaboratively as part of a team. You must also possess strong problem-solving and conflict resolution skills, as well as a commitment to providing high-quality patient-focused care.

Benefits:

Working in this role offers a competitive remuneration package, a supportive working environment that embraces professional development, and opportunities for building capabilities and maximising your health and wellbeing. Additional benefits include:

  • 12.75% employer superannuation contribution
  • 17.5% annual leave loading
  • Salary packaging
  • Employee Assistance Program
  • Work/life balance, variety, and flexibility
What We Can Offer:

Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a range of benefits designed to support your physical and mental wellbeing. We offer flexible working arrangements, employee assistance programs, and opportunities for professional growth and development.

This role is classified as a VPD risk role due to potential exposure to infectious diseases. For more information on the requirements and restrictions associated with this role, please refer to the attached Role Description.

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