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Senior Technical Operations Specialist

1 month ago

Moorabbin, Australia KangaTech Full time

About KangaTech

We are a dynamic Australian sports tech company that is making a huge impact on a global scale. With a growing list of high-profile customers across the US, UK, Europe and Australia, it is an incredibly exciting time to join our team.

Our KT360 solution gives elite sporting organisations the power to take a proactive, informed approach to measure, manage and improve athlete strength, performance and rehabilitation. Since hitting the market, KT360 has signed several championship-winning teams from the NBA, NFL, MLB, Premier League and more. As a result of our ongoing success, our team is growing at a rapid rate.

The Role Overview

This full-time on-site position reports to the Senior Product Manager and involves working autonomously and as part of the KangaTech team to help produce the award-winning KT360 platform.

Key Responsibilities
  • Product assembly & disassembly: Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance.
  • Incoming parts inspection & receiving:
    • Inspect incoming parts to ensure quality and accuracy by engineering specifications.
    • Manage the goods-receiving process to maintain an organised inventory system.
  • QA tests of both hardware and software:
    • Perform weekly QA tests on software and report bugs.
    • Perform ongoing QA tests on hardware for assembly, repair and maintenance.
    • Conduct functional and aesthetic checks on outgoing goods before shipment.
    • Maintain and update QA documents.
  • Inventory monitoring and reporting:
    • Record and update inventory to maintain accurate stock levels.
    • Regularly monitor inventory and generate reports as needed.
    • Conduct regular inventory audits and stock take.
  • Logistics management:
    • Package shipments efficiently and organise pickup schedules.
    • Maintain and improve warehouse facilities to ensure a safe and organised working environment.
  • Technical support:
    • Provide first line of support in both software and hardware to our customers around the globe.
    • File support requests from the field and liaise with internal staff to resolve.
    • Create support documents that are both internal and customer-facing.
Requirements
  • Educational Background:
    • Bachelor's degree in Mechanical Engineering or a related field.
  • Experience:
    • Minimum of 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success.
  • Estimated Salary: $80,000 - $120,000 per year (dependent on location and experience).

We have a fantastic track record - with multiple industry awards, patents and high-profile clients across the globe. We bring a growth mindset to everything we do. We genuinely care about our people and are passionate about their professional growth and career development.