Senior Technical Operations Specialist
4 days ago
About KangaTech
We are a dynamic Australian sports tech company that is making a huge impact on a global scale. With a growing list of high-profile customers across the US, UK, Europe and Australia, it is an incredibly exciting time to join our team.
Our KT360 solution gives elite sporting organisations the power to take a proactive, informed approach to measure, manage and improve athlete strength, performance and rehabilitation. Since hitting the market, KT360 has signed several championship-winning teams from the NBA, NFL, MLB, Premier League and more. As a result of our ongoing success, our team is growing at a rapid rate.
The Role OverviewThis full-time on-site position reports to the Senior Product Manager and involves working autonomously and as part of the KangaTech team to help produce the award-winning KT360 platform.
Key Responsibilities- Product assembly & disassembly: Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance.
- Incoming parts inspection & receiving:
- Inspect incoming parts to ensure quality and accuracy by engineering specifications.
- Manage the goods-receiving process to maintain an organised inventory system.
- QA tests of both hardware and software:
- Perform weekly QA tests on software and report bugs.
- Perform ongoing QA tests on hardware for assembly, repair and maintenance.
- Conduct functional and aesthetic checks on outgoing goods before shipment.
- Maintain and update QA documents.
- Inventory monitoring and reporting:
- Record and update inventory to maintain accurate stock levels.
- Regularly monitor inventory and generate reports as needed.
- Conduct regular inventory audits and stock take.
- Logistics management:
- Package shipments efficiently and organise pickup schedules.
- Maintain and improve warehouse facilities to ensure a safe and organised working environment.
- Technical support:
- Provide first line of support in both software and hardware to our customers around the globe.
- File support requests from the field and liaise with internal staff to resolve.
- Create support documents that are both internal and customer-facing.
- Educational Background:
- Bachelor's degree in Mechanical Engineering or a related field.
- Experience:
- Minimum of 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success.
- Estimated Salary: $80,000 - $120,000 per year (dependent on location and experience).
We have a fantastic track record - with multiple industry awards, patents and high-profile clients across the globe. We bring a growth mindset to everything we do. We genuinely care about our people and are passionate about their professional growth and career development.
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