Administration Coordinator
3 days ago
About the Role:
We are seeking an experienced and compassionate Administration Arranger to join our team at InvoCare. As a key member of our funeral services team, you will play a vital role in supporting our clients and families during a difficult time.
Key Responsibilities:
- Act as the first point of contact for clients, visitors, and telephone enquiries, providing exceptional customer service and support.
- Ensure the reception area is welcoming, neat, and tidy, reflecting a professional image of our company.
- Provide administrative support to the team, including data entry, preparing letters, and presentations.
- Receive payments and issue accounts and associated correspondence, ensuring accuracy and attention to detail.
- Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals, providing personalized support and guidance.
- Maintain up-to-date knowledge of our products and services, ensuring you can effectively communicate their benefits to clients.
- Complete funeral documentation accurately and on time, ensuring compliance with company procedures.
- Explain costs and payment terms clearly, providing transparent and empathetic communication.
- Liaise with service providers, such as clergy, florists, newspapers, and other suppliers, to ensure seamless delivery of our services.
About You:
- You have experience working in a service-driven organization, with a strong focus on customer satisfaction.
- You possess competent keyboard/computing and telephone operating skills, with the ability to work accurately and efficiently.
- You are people-oriented, with excellent communication skills, both in-person and on the telephone.
- You are sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased.
- You have interpersonal skills to work in a close team environment, with the ability to proactively support your colleagues.
- You are willing and motivated to undertake training and development programs, with a commitment to ongoing learning and growth.
- You have the ability to respond appropriately to client/family concerns, with empathy and understanding.
- You have a current status as Justice of the Peace or eligibility to become certified.
- You hold a current unrestricted driver's license.
Benefits of Joining InvoCare:
- We offer a rewarding and challenging work environment, with opportunities for personal and professional growth.
- We provide tailored induction and training programs, ensuring you have the skills and knowledge to excel in your role.
- We offer a range of benefits, including reward and recognition programs, birthday and paid parental leave, and free access to our Employee Assist Program.
- We value diversity and inclusion, and are committed to building a respectful and inclusive workplace that reflects the communities we serve.
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