Technical Support Manager

6 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $120,000 - $130,000

The Role

Job Description

This role is responsible for supervising and managing the activities of a technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.

Key Responsibilities
  • Lead, supervise, and monitor the corporate technical support team
  • Develop and oversee technical documentation and standard operating procedures
  • Regularly assess and update operating procedures based on evolving business needs
  • Conduct detailed analyses of technical support performance
Requirements

To be successful in this role, you will require:

  • 7+ years of IT support experience
  • Bachelor's degree in Engineering, Computer Science, or equivalent experience
  • Expertise in configuring and setting up workstations and laptops
  • Advanced technical writing, documentation, and SOP development skills
Benefits

We offer a range of benefits to support your career and wellbeing, including:

  • A healthy work-life balance
  • Flexible working arrangements
  • Opportunities for professional development
About Us

We are a leading provider of legal, regulatory, and business information and analytics. Our mission is to help customers increase their productivity, improve decision-making, and achieve better outcomes.

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