Technical Support Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $67,000 - $77,000

Job Title: Technical Support Manager

About the Role:

This is an exciting opportunity to take on a leadership role in our technical support team. As a Technical Support Manager, you will be responsible for providing high-quality support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Provide exceptional technical support to clients via phone, email, or chat
  • Analyze and troubleshoot complex technical issues to resolve client problems
  • Collaborate with internal teams to identify and implement process improvements
  • Mentor and train junior team members to ensure they have the skills and knowledge needed to succeed
  • Develop and maintain relationships with key stakeholders to understand their needs and expectations

Requirements:

  • 4+ years of experience in technical support, preferably in a leadership role
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits:

  • Competitive salary and bonus structure
  • Ongoing training and professional development opportunities
  • Opportunity to work with a talented and dynamic team

What We Offer:

We offer a collaborative and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional service to our clients, and we're looking for someone who shares our commitment to excellence.

  • Technical Sales Manager

    1 week ago

    Sydney, New South Wales, Australia Labour Support Group Full time

    Join to apply for the Technical Sales Manager role at Labour Support Group2 days ago Be among the first 25 applicantsJoin to apply for the Technical Sales Manager role at Labour Support GroupGet AI-powered advice on this job and more exclusive features.The ClientArctech Sydney Pty Ltd is an Australian owned company dealing with renewable energy, and are now...

  • Technical Sales Manager

    2 weeks ago

    Sydney, New South Wales, Australia Labour Support Group Full time

    Join to apply for the Technical Sales Manager role at Labour Support Group 2 days ago Be among the first 25 applicants Join to apply for the Technical Sales Manager role at Labour Support Group Get AI-powered advice on this job and more exclusive features.The ClientArctech Sydney Pty Ltd is an Australian owned company dealing with renewable energy, and are...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Salexo Consulting Full time $100,000 - $120,000 per year

    Are you a hands-on technical leader who loves solving complex product challenges while driving service excellence? This is your chance to take ownership of technical support operations for a fast-growing business across heat pumps, air conditioning, and smart IoT devices.Reporting to the Head of Operations, you'll lead the technical support team, act as the...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeManagement Full time $110,000 - $130,000

    Job SummaryWe are seeking a skilled and experienced Technical Support Manager to lead our Service Desk team. As a key member of our ICT department, you will be responsible for providing exceptional technical support to staff, students, and parents.The successful candidate will have a proven track record of leading a technical team and managing complex...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $140,000 - $175,000

    Job Title: Technical Support ManagerDescription:The Technical Support Manager role plays a pivotal part in ensuring the seamless operation of our applications and technologies. This position leads a dedicated team, guaranteeing exceptional customer support while overseeing key processes and fostering collaboration.Key Responsibilities:Provide leadership and...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude It Full time

    Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences.**Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...

  • Manager, Technical Support

    1 week ago

    Sydney, New South Wales, Australia Smartsheet Full time

    **Manager, Technical Support - APJ (GL7)**:at SmartsheetSydney, AUSmartsheet is seeking a** Manager, Technical Support** to join the global support team, based out of New South Wales. We are seeking a highly motivated, proactive individual with demonstrated leadership skills interested in enhancing those skills further. You will have a history of leading and...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Splunk Full time

    **Join us as we pursue our ground-breaking new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success....

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $120,000 - $130,000

    The RoleJob DescriptionThis role is responsible for supervising and managing the activities of a technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.Key ResponsibilitiesLead, supervise, and monitor the corporate technical support teamDevelop and oversee technical documentation and...

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Imanage Full time

    We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more._**Being a Technical Support Manager at...