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Perigon Group Financial Hardship Specialist

1 month ago

Brisbane, Queensland, Australia Perigon Group Full time

The Perigon Group is dedicated to providing inclusive access to finance, comprehensive credit reporting, and transparent financial education to mainstream Australians.

In this role, you will provide tailored support to customers experiencing financial hardship, working closely with customers and third-party representatives to develop sustainable repayment plans and manage complex insolvency cases with empathy and professionalism.

Key Responsibilities:

  • Develop realistic, tailored repayment plans for customers facing financial hardship
  • Proactively solve problems and ensure compliance with company policies
  • Liaise with third-party representatives, such as financial counselors and legal advisors
  • Respond to customer inquiries with a focus on providing compassionate support
  • Ensure all cases adhere to industry regulations and company standards

What We're Looking For:

  • At least 1 year of experience in a similar role
  • Strong communication skills, empathy, and resilience
  • A proactive, problem-solving approach