Luxury Experience Specialist

18 hours ago

Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $95,000

About Us: Our Purpose

We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet with genuine care.

True luxury is a meaningful sense of belonging. It's grounded in humanity and generosity you experience during your stay.

The views are just the beginning at Four Seasons Hotel Sydney, located at the historic Rocks district, Harbour and CBD.

Role Overview

As Guest Services Coordinator, you play a key role in ensuring seamless arrival and departure experiences for our guests.

This role is pivotal in orchestrating day-to-day operations of the bell desk and delivering exceptional service aligned with our standards.

Key Responsibilities:

  • Coordinate daily operations of the bell desk to ensure timely and efficient service.
  • Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support the onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.
  • Promote and embody our service culture at all times.

Requirements:

  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced, guest-facing environment.
  • Knowledge of Opera or other property management systems preferred.
  • Flexible availability, including weekends, holidays, and overnight shifts if required.

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