Customer Engagement Specialist
5 days ago
AusNet Services Ltd is seeking a highly skilled Customer Engagement Specialist to join our Community & Stakeholder Engagement team. As a key member of our team, you will be responsible for building and maintaining strong relationships with major customers, engaging with local communities, and contributing to our on-the-ground presence during incidents.
Key Responsibilities- Build relationships with major customers to support strong and ongoing engagement.
- Engage local communities and stakeholders to understand and respond to their needs.
- Contribute to AusNet's on-the-ground presence during incidents.
- Provide specialist customer relationship management advice to the business.
- Deliver reports, evaluation, and analysis of customer engagement for escalation to senior management.
- Strong experience in the energy industry.
- Significant experience and skills in managing customer, community, and stakeholder engagement.
- Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments.
- Strong interpersonal and networking skills that use emotional intelligence.
- Highly articulate team player with strong communications skills, both verbally and in writing.
- Familiarity with using various CRM systems and interpreting data.
- High degree of accuracy in executing work.
- Project management skills with the ability to schedule work and deliver to tight deadlines.
AusNet Services Ltd is a leading energy company that is committed to making a positive impact on our communities. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering excellent customer service and making a difference in the lives of our customers.
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