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Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Auto Parts Group Full time

About Auto Parts Group:

Auto Parts Group (APG) is a leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We prioritize our customers and focus on operational excellence with a supportive and engaging team environment.

About the Role:

The primary role of our Customer Service Representative is to provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer enquiries and resolving issues in a timely and professional manner.
  • Manage an efficient phone service, answering all calls and providing a professional and effective customer experience.
  • Identify and interpret parts through our enterprise applications, ensuring accurate and timely delivery.
  • Respond to customer escalations, order allocation, part profile, and inventory records.
  • Maintain departmental KPIs and focus on continuous improvement.

About You:

We are looking for someone who is passionate about the automotive industry, has the right attitude, ability to be adaptable, communicate efficiently, and work well within a team.

Requirements:

  • Passionate about customers and providing exceptional service.
  • A service expert with sales experience and a demonstrated ability to build and maintain customer relationships.
  • Able to work in a team environment and contribute to the team's success, as well as work independently.
  • Highly motivated, driven, and self-starter.
  • Punctual and reliable with a proactive work ethic.
  • A natural problem solver who is solutions-focused with sound computer skills.
  • Driven by customer satisfaction, which is at the centre of every decision you make.
  • A confident communicator looking for an awesome opportunity in a growing company.

Benefits:

  • APG Me Day: A paid, planned day for our team to use for whatever they want.
  • Paid Parental Leave: We have newly introduced paid parental leave for all permanent employees.
  • Training: Full training and ongoing support will be provided with all necessary business resources, tools, and technology.
  • Business Perks: You will have access to exclusive discounts and vouchers with leading retailers.
  • Events: Regular team catch-ups, including monthly get-togethers and local awards.
  • Wellbeing: Employee Assistance Program (EAP) that provides access to free, confidential counselling.
  • Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities, and cultures.
  • Security: We have been in business for 30 years and continue to get stronger year after year.