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Customer Experience Specialist
3 weeks ago
We are seeking an experienced customer service representative to join our team in a part-time capacity. As the primary point of contact for customers, you will play a critical role in delivering exceptional customer experiences.
About the Role- This is a part-time position based in our Kyabram & Shepparton Branches.
- You will work 5 days per week, Monday - Thursday 9:00am – 4:30pm, and Friday 9:00am – 5:30pm.
- This is a Leave & Relief position - Travel required to cover planned and unplanned leave across Kyabram & Shepparton - Mileage paid.
Our customers are at the heart of everything we do. You will have the opportunity to work collaboratively as a team, self-motivation and energy to create our signature customer experience.
Why Work with Us?- We empower our people to make a positive difference for customers and communities.
- Everyone has the opportunity to learn, grow and achieve.
- We set ambitious goals and clear expectations to drive outstanding customer outcomes.
As a reward for your success and passion for helping customers, we offer a range of benefits including:
- Access to banking and financial services discounts.
- Extensive range of benefits and offers on travel, fitness, events and technology.
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
- Health and wellbeing benefits including discounts on a wide selection of products.
The Expectations
In this role, you will:
- Support our customers by being their primary point of contact and putting them at the centre of everything you do.
- Assist customers to identify suitable products and services.
- Ensure seamless, consistent and tailored experiences for all customers.
- Demonstrate our digital banking options to customers to help make their banking simple, easy and secure.
- Undertake ongoing training and development to enhance your career.
What We're Looking For
- A passion for delivering exceptional customer experiences and a commitment to quality.
- An ability to work collaboratively as a team and self-motivation to create a positive customer experience.
- A keen eye for detail to ensure transactions are completed efficiently and accurately.
- An appreciation for inclusion and the diversity of our customers.
- An interest in upskilling and career development opportunities.
