Customer Experience Specialist

8 hours ago

Bendigo, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000

Become a key player in delivering exceptional customer experiences.

As a Customer Support Officer, you will be responsible for providing proactive solutions to customers facing financial difficulties. You will work closely with them to create tailored arrangements that meet their needs and protect our business interests.

To excel in this role, you will need to possess strong negotiation and listening skills. Your ability to work collaboratively with targets and performance indicators will also be crucial. Excellent communication and phone skills, along with a caring and empathetic nature, are essential. A positive attitude and dedication to delivering great customer outcomes are highly valued.

We are seeking an enthusiastic and dedicated individual who is passionate about making a difference in the lives of our customers. Previous experience in collections or risk management would be advantageous but not necessary.

This is a rewarding opportunity to develop your skills and progress in your career. You will have access to ongoing training and development opportunities, as well as a supportive and inclusive work environment.

The key responsibilities of this role include:

  • Providing effective solutions to customers experiencing financial difficulty
  • Working with customers to create tailored arrangements
  • Protecting our business interests while maintaining high standards of customer service
  • Meting targets and performance indicators

In addition to a competitive compensation package, we offer flexible working arrangements, professional development opportunities, and a positive work-life balance. If you are looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply.

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