Customer Experience Specialist

2 days ago


Bendigo, Victoria, Australia beBeeRelationships Full time $70,000 - $99,000

About the Role

We are seeking a skilled Customer Experience Specialist to manage leads from prospective residents and family members, build relationships with key organisations, and develop marketing initiatives to generate sales leads.

Key Responsibilities

- Develop and implement sales strategies to achieve occupancy targets
- Conduct client meetings and presentations to showcase our facilities and services
- Build and maintain relationships with key partners to drive business growth
- Manage CRM database to track leads and convert them into sales
- Provide excellent customer service to ensure a positive resident experience

Requirements

- Proven sales and marketing experience in aged care or retirement living
- Advanced communication and interpersonal skills, including negotiation and problem-solving abilities
- Ability to understand data analysis techniques and contribute to quality improvement activities

Benefits of Working with Us

- Collaborative work environment with opportunities for professional development
- Chance to make a positive impact on the lives of older Australians and their families

What We Offer

- Competitive salary and benefits package
- Ongoing training and support to enhance your skills and knowledge



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