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Senior Energy Retail Professional
3 weeks ago
- Support the development of the Customer Service Team in delivering exceptional service to domestic and business-to-business customers.
- Serve as a subject matter expert in products, processes, systems, and customers.
- Process sales orders in a timely and accurate manner via multiple channels.
- Respond to customer enquiries and achieve first contact resolution.
- Develop strong professional relationships with cross-functional teams.
- Drive improvements in customer order process, service delivery, and behaviours.
- Relevant experience in customer service or a related field is ideal but not essential.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel.
- Experience working with enterprise resource planning (ERP) systems such as Netsuite or SAP.
- Brand experience is preferred.
- Strong organisational skills with ability to prioritise and multitask effectively.
- Approachable, empathetic, amenable, and collaborative personality.
