Senior Retail Manager

OverviewIntroductionPotentia Energy (previously Enel Green Power Australia) is a dynamic joint venture co-owned by Enel Green Power and INPEX, committed to driving Australia's energy transition and supporting the nation in achieving its net zero target.
Potentia Energy has a portfolio of 9 operating plants (over 800MW of solar and wind) and rights secured for a development pipeline of over 8GW across Australia, with an ambitious growth agenda across wind, solar, storage and hybrid projects.
Guided by our core values – Collaboration, Authenticity, Responsibility and Excellence – we work closely with local communities, partners and customers to contribute to a cleaner, more sustainable future.
The Role
As Senior Retail Manager, you will lead the execution and operational performance of the retail business, with a focus on acquiring, servicing, and retaining C&I customers.
This is a pivotal leadership role responsible for executing an ambitious growth strategy, scaling the retail function, and expanding our presence across Australia.
Reporting to the Chief of Energy Markets, you will build and lead a high-performing team across sales, account management, and retail operations to position Potentia Energy as the partner of choice for large energy users seeking renewable energy solutions.
Key Responsibilities
Strategic Leadership & Growth Execution
Progress and implement the retail growth strategy aligned with the company's growth targets and energy transition objectives.
Drive customer acquisition and revenue growth in the C&I segment through traditional and innovative market offerings and strategic partnerships.
Build and scale the retail function, including hiring, developing, and mentoring a capable, motivated, and performance-driven team.
Drive product development and innovation, including offerings related to demand flexibility, battery integration, and solar.
Identify and pursue new market opportunities including expansion into new geographies, industry verticals, or product lines.
Sales & Business Development
Lead and grow the retail sales function.
Cultivate key relationships with large energy customers, consultants, brokers, and industry stakeholders.
Oversee large deal negotiations, tender responses, and the development of tailored commercial offerings.
Commercial Performance
Manage the retail P&L, ensuring sustained volume growth, gross margin optimisation, and disciplined cost control.
Collaborate with trading, risk, and finance teams to align customer contracting with hedge strategy and compliance obligations.
Manage credit exposure and customer payment performance in coordination with the finance function.
Customer Experience & Operations
Oversee account management, billing, and customer service to ensure a seamless and differentiated customer experience.
Lead initiatives to enhance digital capabilities, customer self-service, and data-driven insights.
Regulatory & Compliance
Ensure full compliance with relevant legislation and regulatory frameworks including National Electricity Rules, NECF, and retail licensing obligations.
Represent the company in industry forums, policy consultations, and market stakeholder engagements.
Skills and Experiences
Selection Criteria
8+ years' experience in the Australian energy sector, with experience in leadership roles in electricity retail.
Proven experience leading C&I market strategy and delivering strong growth outcomes.
Strong track record of managing high-performing teams across commercial and operational domains.
Deep knowledge of retail energy pricing, contracting, customer lifecycle management, and regulatory requirements.
Desirable
Familiarity with LGC-backed products, renewable PPAs/VPPAs, or bespoke sustainability solutions.
Experience in billing systems, CRM tools, data management and customer analytics in the energy sector.
Understanding of wholesale trading interfaces and hedge product integration with retail offerings.
Our Benefits
Every individual is a valued team member at Potentia Energy, and we're committed to supporting, growing, and helping each person achieve their full potential.
Keeping up a positive work-life balance is a key to success for every team across our business.
Some of our benefits include:
Flexible working hours – mixture of office and home, compressed work week with a half-day on Fridays; $50 internet reimbursement per month.
Health and wellbeing initiatives – $100 wellness rebate per month, annual flu vaccinations and health checks, and a day off for your birthday; if in the office, $35 lunch credits weekly.
Learning and development opportunities – on-the-job and formal training including technical, role-specific and leadership programs.
Employee Assistance Program – confidential counselling and advice service for personal or work-related problems.
Diversity & Inclusion
Equal opportunity and inclusion are pillars of our work; diverse languages, cultures, and backgrounds are valued across Potentia Energy.
No discrimination; equal treatment based on professional skills and abilities.
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