Customer Service Liaison

1 month ago


St Kilda, Victoria, Australia Commonwealth Bank Full time
We're looking for a dedicated Customer Service Liaison to join our team at the Commonwealth Bank. As a Customer Service Liaison, you'll be the friendly voice our customers hear when they contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. Your responsibilities will include:
Concierge and welcome callsMissed payments and early-intervention collectionsSimple customer service enquiries

Our ideal candidate will have excellent communication skills, the ability to navigate new technology and computer systems, and be naturally curious, resilient, empathetic and adaptable. If you're a hard worker who's driven to make a difference for our customer and have aspirations to grow your career with us, we want to hear from you. Our training will commence from the start date with all new starters undergoing mandatory training for 4 weeks, 15 hours per week on Monday, Tuesdays and Thursdays - 9.00am - 2.00pm. Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.

Key requirements include having a minimum of 10 hours availability per week, split over 2 shifts, and being available to work from our Collins Street office, once a fortnight. We'll do our best to accommodate your work preferences & availability outside of this. We're keen to support you with the next step in your career and are aware of some accessibility issues on our site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.



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