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Hotel Operations Manager

2 months ago

Brisbane, Queensland, Australia Grupo Mantra Full time
Assistant Manager Opportunity

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team at Mantra Pandanas.

Key Responsibilities:
  • Oversee the daily operations of the property, ensuring seamless guest experiences.
  • Handle guest complaints efficiently, maintaining a high level of professionalism and respect.
  • Supervise and motivate Team Members, fostering a positive and productive work environment.
  • Provide exceptional customer service, exceeding guest expectations through genuine and personalized interactions.
  • Assist in roster preparation and utilize Excel for daily tasks.
Requirements:
  • A vibrant and outgoing personality, with the ability to engage with guests and create memorable experiences.
  • A high level of personal presentation, as an ambassador for the hotel at all times.
  • Flexibility to work shifts, including early mornings, evenings, and weekends.
  • Proven leadership experience within a hotel environment, with a focus on customer satisfaction.
  • Knowledge of Sihot PMS is advantageous, as is previous experience in a Front Office hospitality role.