Machine Repair Expert

23 hours ago

Ballarat, Victoria, Australia beBeeTechnician Full time $80,000 - $100,000
Technical Support Specialist">

As a key member of the support team, you will be responsible for providing technical assistance to solve customer machine issues. You will work closely with heavy-duty technicians and engineers to ensure our customers receive top-notch support. Your proactive approach to repairs and lifecycle planning will involve utilizing the latest technologies and available equipment data to provide recommendations that allow our technicians to repair machines faster and more efficiently.

Duties & Responsibilities:

  • Manage technical assistance requests from service departments using case management software.
  • Support technicians, service managers, and service foremen in diagnosing and resolving critical product issues while sharing best practices.
  • Ensure all necessary information is documented within the case before submission.
  • Facilitate communication between technicians and factory support as needed.

Requirements:

  • A qualified heavy-duty technician certificate or equivalent experience in the industry.
  • Minimum 5 years of service experience recommended.
  • Proficiency in computer applications and data analytics.
  • Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.

Key Requirements:

  • Heavy-duty technician certificate or equivalent experience.
  • Minimum 5 years of service experience.
  • Proficiency in computer applications and data analytics.
  • Experience with mechanical, electrical, and hydraulic systems.

What We Offer:

  • An attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our business.
  • Ongoing training and development.
  • Advancement opportunities.

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