Event Coordinator

1 month ago

Hindmarsh Island, South Australia Australian Green Clean Full time
About Us

Australian Green Clean is a family-owned cleaning and waste management provider based in Hindmarsh, South Australia. Our vision is to make waste to landfill a thing of the past, and we pride ourselves on being the market leaders in delivering sustainable, reliable, quality, and affordable cleaning and waste management services.

About the Role

We are seeking a dedicated and experienced Event Manager to lead our supervisors team. This role has great opportunities to work with clients, lead a team, and get access to hundreds of events each year.

The Event Manager is responsible for providing leadership, support, and guidance to Site Supervisors and Cleaners for events across the calendar year. This person must be able to deliver operational requirements to support sustainable business growth and meet or exceed contract budgets. This includes ensuring client satisfaction by upholding and driving the company's values and cultures throughout the business, improving operational efficiency, ensuring compliance to standards, identifying and mitigating risk, and ensuring WH&S industry best practices are followed.

Your exceptional attention to detail, strong organizational skills, and ability to work under pressure will ensure all of our events and venues remain spotless and adhere to all waste management regulations. Join us in this crucial role to create a clean and sustainable environment and answer our client's needs. There is an expectation that the Event Manager will work some weekends and public holidays.

Key Responsibilities
  • Manage day-to-day events operations to deliver key customer, budget, and GP goals
  • Lead, train, and manage supervisors and staff, prepare work schedules, and assign specific duties
  • Assist the Events Operations Manager to effectively manage all site operations
  • Have a clear understanding of the agreed scope of works for each event client and deliver on client requests
  • Lead, manage, and motivate the onsite cleaning teams and supervisors, provide onsite training relating to cleaning and waste management methods and standards
  • Manage workforce resourcing, including rostering, time and attendance approval, and covering unplanned absences (in conjunction with the Events Assistants)
  • Implement and manage best practice WH&S practices to achieve zero LTI's
  • Monitor individual and team performance and workload and take action to address identifiable learning, development needs, and ongoing productivity improvement
  • Implement procedures to deliver and improve business outcomes
  • Support supervisors and staff by building required competencies, providing feedback, managing behaviors, and performance gaps
  • Ensure services are provided to the highest standard and have initiative to problem-solve
  • Develop strong client relationships, deliver excellent customer service, and positive communication to all clients both internal and external
  • Support sales and business development in gaining new clients to grow the business, including walk-throughs, pricing processes, and all other assistance as needed by management
Essential Criteria
  • At least 2 years' experience managing a labor-intensive team
  • Experience of cleaning service operations in an events or venue capacity
  • Organized, with excellent time management and project skills
  • High level of initiative, excellent customer service, and problem-solving skills
  • Experience managing a team, including rostering, delivering training, and toolbox sessions, addressing performance and/or performance management issues
  • Ability to work from complex instructions and procedures; multitask and remain calm in stressful situations to make the right decisions
  • An effective team player, with ability to adapt and change while supporting others to achieve individual and business targets
  • A leader championing company values and culture
  • Understanding of importance of WH&S systems and safety of staff members
  • Ability to meet deadlines and achieve goals
  • Ability to manage and motivate employees to ensure they reach their potential
  • High level of customer focus
  • Excellent professional personal presentation
  • Excellent understanding of MS Office Suite, rostering, and other cloud-based software
  • Able to undertake flexible hours of work for the events industry
  • Able to work autonomously with limited supervision
  • Current C class or Higher driver license
  • Current LF high Risk (forklift) license

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