Senior eCommerce Trading and Merchandising Manager

4 weeks ago


Brisbane, Queensland, Australia Super Retail Group Full time

As a key member of the Super Retail Group team, you will be responsible for driving the performance of our online retail sales channels by optimising content & product placement, pricing strategies, and promotional activity across our eCommerce platform.

About the Role:

As the Senior eCommerce Trading and Merchandising Manager, you will be responsible for developing and executing the online merchandising and trading strategy to maximise sales and profitability. You will work closely with the Marketing, Operations, and Omni-Digital teams to coordinate campaigns and promotions that align with the broader business objectives.

Key Responsibilities:

  • Ownership of trading strategy: Develop and execute the online merchandising and trading strategy to maximise sales and profitability.
  • Cross-functional leadership: Work closely with the Marketing, Operations, and Omni-Digital teams to coordinate campaigns and promotions that align with the broader business objectives.
  • Data-driven decisions: Use analytics to monitor online performance, customer behavior, and market trends, making adjustments to improve conversion rates and AOV (average order value).
  • Website experience: Ensure our eCommerce platform is optimised for conversion by managing product categories, ensuring relevant search and filter functionality, and working on site design enhancements that improve the customer journey.
  • Promotions: Plan and execute promotional strategies that support key campaigns while ensuring compliance with ACCC regulations.
  • Team Leadership: Coach and develop a team of 5 to deliver best-in-class eCommerce merchandising and trading performance.

About You:

You are a commercially minded leader who thrives on driving results in the fast-paced world of eCommerce. You are as comfortable with spreadsheets as you are with customer experience tools, and you know how to lead a team to deliver on KPIs.

Requirements:

  • Proven experience in eCommerce trading, merchandising, or a related role.
  • Strong knowledge of online retail, web analytics, and digital marketing principles.
  • Ability to work cross-functionally and influence stakeholders to drive the best outcomes for the business.
  • Experience using data to inform decisions and optimise the customer journey.
  • A passion for delivering great customer experiences and understanding user behaviour.
  • Leadership experience with a focus on coaching, upskilling, and developing a team.

Our Culture of Inclusion:



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