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Lead Customer Experience Ambassador

3 weeks ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $60,000 - $80,000

Imagine working in a dynamic and fast-paced Front Office environment where you have the opportunity to make every guest feel valued and respected.

This is an exciting opportunity for a natural leader who has a keen eye for detail and the ability to drive exceptional customer service at every level.

As a key member of our team, you will work closely with the Front Office Manager to implement and maintain high standards of customer service throughout all areas of our operation.

  • Work flexible shifts, including evenings and weekends
  • Deliver exceptional customer service in a busy and demanding environment
  • Develop strong relationships with guests, management and colleagues
  • Assist with the management of all departments during your shift
  • Maintain a professional appearance at all times
  • Ensure hotel presentation and staff grooming meet the highest standards while on duty
  • Anticipate and exceed guest expectations
  • Be a team player who is dedicated to delivering results

We offer an attractive remuneration package that includes:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at top hotels across Australia and New Zealand
  • $2 movie tickets, plus discounts at restaurants and entertainment venues
  • Award-winning winter and summer savings at Thredbo
  • Rapid career growth opportunities through our extensive network
  • Local community involvement and charitable giving
  • The chance to be part of a dynamic and progressive company

To be successful in this role, you will need:

  • Experience in a similar position within a 4 or 5-star environment
  • A strong background in hotel management with knowledge of reservations, accounts and complaint handling
  • Experience using Opera PMS is highly desirable
  • A proven track record in front desk and reservation operations

Please note that only applicants with valid working rights in Australia should apply.