Lead Customer Experience Professional

4 days ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $90,000 - $120,000
Customer Experience Lead

As a valued member of our team, you will enjoy a successful and fulfilling career with exciting rewards.

  • Team Member Discounts: 50% off full price styles, 15% off sale styles, and free shipping
  • Access to Tailored Learning Programs: Adairs Academy offers comprehensive training and development opportunities
  • Employee Assistance Program: confidential and free support for personal and professional matters
  • Recognition and Rewards: acknowledge exceptional individual and team performances
  • Time in Lieu: 4-week rotational roster with every 2nd full weekend off and only one late night trade

We are passionate about creating an inspiring and expert-led customer experience. As a Customer Experience Lead, you will play a key role in:

  • Leading by Example: inspire and delight customers with outstanding service
  • Supporting Store Performance: work closely with the Store Manager to drive customer experience and elevate store results
  • Workforce Planning: contribute to ensuring we remain within budget while meeting business needs
  • Analyzing Reports: identify opportunities to enhance customer experience through data-driven insights

To succeed, you will need:

  • Passion for Customer Service: wildly enthusiastic about delivering exceptional experiences
  • Leadership Qualities: success in achieving targets and KPIs
  • Motivated Culture: create and instill a motivated culture within your team
  • Coaching and Training Skills: develop and mentor team members
  • Positive Attitude: willingness to help others and contribute to a positive team environment

Apply now and submit your cover letter and resume for consideration.

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