Current jobs related to Customer Service Leadership Role - Melbourne, Victoria - beBeeLeadership

  • Customer Service Leadership Role

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Customer Service Leadership RoleAt a leading global distributor of semiconductors and electronic components, we seek an experienced customer service leader to drive exceptional customer experiences.The role involves managing a team of customer service representatives, delivering high-quality customer interactions, and preparing orders, special handling,...

  • Customer Service Leadership Role

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $69,567 - $104,433

    As a customer service leader, you will play a key role in driving exceptional service standards and creating a positive experience for our customers.About the Role:You will be responsible for leading a team of customer service representatives, providing coaching and guidance to ensure they have the skills and knowledge needed to deliver outstanding service....

  • Customer Experience Leadership Role

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $123,456

    Job OverviewThis leadership role oversees the development of a high-performing Customer Service team to deliver exceptional customer experiences through effective collaboration, strategic planning, and skilled coaching.Key Responsibilities:Lead direct reports in building a strong team culture and achieving business goals by providing timely feedback,...

  • Aged Care Customer Service Leadership Role

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerServiceLeader Full time $68,000 - $97,000

    At the forefront of aged care services, we are seeking a seasoned professional to assume a leadership role within our Customer Service Team.As a key member of our management team, this individual will oversee the daily operations of the Customer Service Team, guiding and supporting a dedicated group of professionals who serve as the initial point of contact...

  • Leadership Roles Available

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeader Full time $90,123 - $123,456

    Customer Service Team Leader RoleThe ideal candidate will lead a team of service controllers, ensuring exceptional customer experiences while driving continuous improvement.Job Description:We are seeking a highly experienced and driven professional to oversee the day-to-day operations of our service controllers. This full-time role involves leading a team,...

  • Leadership Role in Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $65,000 - $77,000

    Restaurant Supervisor OpportunityWe are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a key member of our hospitality team, you will be responsible for maintaining high standards of customer service, managing shifts, and leading an energetic team to deliver exceptional service to guests.Requirements:Previous restaurant...

  • Leadership Role in Customer Support

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDirector Full time $180,000 - $220,000

    Customer Support Leadership OpportunityThis is a key role for delivering exceptional post-sales support and solutions to customers.The Customer Service Director oversees departmental results for support operations through successful direction of line managers and their staff within the department. The director ensures high levels of customer satisfaction by...

  • Leadership Role in Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $150,000 - $200,000

    **Customer Success Leadership Opportunity**As a seasoned customer success professional, you will be responsible for driving business growth and ensuring seamless delivery of projects to our valued clients.This key role requires a unique blend of leadership skills, project management expertise, and customer-centric approach to guarantee client satisfaction...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Senior Leadership Infrabuild Full time

    **About The Role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a **Customer Service Officer** to join our tight-knit team, where you will be working closely with sales and operations to deliver an outstanding customer experience.You'll become part of a successful team at our **Thomastown** branch, where your responsibilities will...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Senior Leadership Infrabuild Full time

    **About The Role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a **Customer Service Officer** to join our tight-knit team, where you will be working closely with sales and operations to deliver an outstanding customer experience.You'll become part of a successful and high-performing team where your responsibilities will include...

Customer Service Leadership Role

3 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $65,000 - $126,000

We're seeking a seasoned leader to spearhead our customer service team in Australia. As National Customer Service Manager, you will oversee a high-performing team of 25+ staff members, responsible for delivering critical support to our customers across ANZ.

Job Description

In this pivotal role, you will be responsible for leading and coaching three Team Leaders to drive operational excellence, process improvement, and strategic oversight. You will also collaborate closely with Sales, PMO, Distribution Centre, Kit Room, and Ops teams to drive outcomes.

Key responsibilities include:

  • Lead a large-scale team, manage, and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
  • Drive operational improvement, challenge current processes, streamline service delivery, and lead change initiatives.
  • Balance strategy and action, guide team direction while jumping in on big issues and supporting day-to-day leadership.
  • Collaborate cross-functionally, work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.

As a seasoned leader, you will bring:

  • Experienced in high-volume service, background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
  • A strategic thinker, able to step back and improve how things work across teams and systems.
  • A culture builder, known for creating engaged, high-performing teams that love what they do.
  • Change-ready and resilient, comfortable leading transformation, gaining buy-in, and navigating complexity.
  • An excellent communicator, able to manage stakeholder expectations, lead through influence, and bring people on the journey.
Benefits

As a key member of our team, you will enjoy:

  • Create real impact, support life-changing surgeries by keeping customer operations running smoothly.
  • Advance your career, step into a key leadership role with clear pathways for progression.
  • Lead transformation, improve service, boost efficiency, and shape the future of our customer experience.
  • Thrive in a purpose-driven team, join a passionate group that values people, performance, and making a difference.