Customer Experience Ambassador

3 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $65,000 - $70,000
Job Description\

Delivering exceptional customer experiences is at the heart of this role, where you will be instrumental in fostering strong relationships with clients and driving customer satisfaction.

\

As a skilled Customer Service Specialist, you will play a pivotal part in our service offering, utilizing your expertise to provide valuable insights into freight movement and potential issues to key stakeholders.

\Key Responsibilities:\
  • Support and manage daily freight movements, providing seamless coordination and communication with customers and internal teams.
  • Identify and escalate priority issues, ensuring prompt resolution and maintaining high standards of customer service.
  • Build and maintain solid long-term relationships with dedicated account portfolios across diverse industries and national transport providers.
\Requirements\
  • Tertiary qualification or 2+ years experience in Customer Service, with a focus on delivering exceptional results.
  • Strong written and verbal communication skills, along with sound problem-solving abilities and technical proficiency in Microsoft Office Suite.
  • Resilience, passion, and ability to work at pace and under pressure, with a high level of motivation and energy.
\

By joining our team as a Customer Service Specialist, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

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