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Senior Account Manager, Retail

2 months ago

Sydney, New South Wales, Australia Snap Aus Pty Ltd Full time
Job Description

Job Title: Senior Account Manager, Retail

Company: Snap Aus Pty Ltd

Job Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Senior Account Manager to join our Retail team. As a Senior Account Manager, you will be responsible for growing and nurturing senior-level client relationships, analyzing and optimizing campaign performance, strategically planning branded and performance video campaigns, and leading complex platform work streams.

Key Responsibilities:

  • Lead, manage, and proactively grow relationships with key clients and agency partners, specifically within the Retail vertical.
  • Work closely with the client partners to understand client goals and objectives to ensure delivery of exceptional customer service.
  • Proactively lead product update discussions, educate brands and agencies on Snap's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
  • Collaborate with client partners and creative strategists throughout the RFP process to develop innovative, insight-driven digital campaigns on Snapchat, bringing measurable ROI for our clients through media plans.
  • Lead projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities.
  • Increase adoption and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real-time analysis.
  • Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category.
  • Host and report on weekly pacing and pipeline meetings with clients to determine upcoming launches and active campaign performance.

Requirements:

  • Bachelor's degree in business, communications, marketing, or another related area of study.
  • 5+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, or programmatic.
  • Strong analytical skills with experience analyzing campaigns and delivering actionable insights.
  • Expert understanding of performance marketing and key success metrics.
  • Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies).

Preferred Qualifications:

  • Advanced Excel skills.
  • Incredibly data-driven, with deep understanding of advertising performance metrics.
  • Pre-existing relationships with senior-level client decision-makers and brand marketers.
  • Proven experience working effectively with cross-functional teams and all levels of management (internally and externally).
  • Impressive track record of delivering on quota and obtaining positive reviews.
  • Ability to lead multiple projects with strong attention to detail.
  • Proven ability to work in a fast-paced environment and adapt to changes.
  • Exceptional presentation and communication skills.
  • A passion for Snapchat as a user and solid knowledge of our ad products.

What We Offer:

At Snap Aus Pty Ltd, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. We are proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits:

We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.