IT Systems Support Specialist

5 days ago


Launceston, Tasmania, Australia Respect Aged Care Full time
About the Role

We are seeking an experienced IT Systems Support Officer to join our dedicated team at Respect Aged Care. As a key member of our IT team, you will be responsible for providing exceptional IT support and solutions to our aged care operations.

Key Responsibilities
  • Provide technical support and troubleshooting for our IT infrastructure and systems.
  • Ensure the smooth and efficient functioning of our technological infrastructure and systems.
  • Manage desktop and Windows infrastructure, achieving agreed service level agreements.
  • Develop and maintain knowledge base documentation.
  • Manage procurement activities and logistics of equipment requests.
  • Contribute to IT-related projects and work with third-party vendors as required.
Requirements
  • Microsoft Certified Professional (MCP) or Fundamentals certification.
  • Previous IT Helpdesk and Support experience.
Desirable Skills
  • Office 365 administration.
  • Printer management and administration.
  • Microsoft Active Directory.
  • Microsoft Remote Desktop Services.
  • Networking basics.
  • 3CX.
  • Jira and Confluence.
About Us

Respect Aged Care is a not-for-profit organisation serving older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging.

We are a proud organisation with a strong commitment to our values: Respect, Care, Teamwork, Courage, Integrity, Innovation, and Excellence.



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