Content Operations

1 month ago

Melbourne, Victoria, Australia Bupa Full time

About the Role

We are seeking a highly skilled Content Operations & Governance Manager to join our team at Bupa. As a key member of our Content Experience team, you will be responsible for driving efficiency, quality, and innovation across our content operations.

Key Responsibilities

  • Create and enforce governance policies and standards for content creation, review, and publishing to ensure compliance with legal, regulatory, and corporate guidelines.
  • Lead content syndication partnerships, onboarding new collaborations, and managing third-party content licensing within budgetary guidelines.
  • Oversee the selection, implementation, and management of content design, publishing, and governance tools that empower the digital content team to thrive.
  • Strategically allocate resources—budget, personnel, and tools—ensuring the content team operates efficiently and can meet evolving demands.
  • Develop and implement a forward-thinking resource planning framework to stay ahead of the team's needs.
  • Design impactful training programs that enhance the skills, knowledge, and growth of our content community.

Requirements

  • 10+ years of experience in content operations, governance, or design operations, ideally within a highly regulated industry, with a proven ability to lead and optimize content practices.
  • A demonstrated track record of successfully managing and mentoring content teams, including hiring, training, and fostering growth.
  • Expertise in leading transformational content projects within large, complex organizations.
  • A deep understanding of legal, regulatory, and accessibility standards, ensuring content meets all necessary requirements.
  • Hands-on experience with content automation tools and workflows to drive efficiency and scalability.
  • Adaptability in embracing new tools, processes, and industry trends quickly.
  • A strategic mindset, with the ability to align content operations with broader business objectives.

About Bupa

Bupa is a leading healthcare company that is committed to helping people live longer, healthier, and happier lives. We are a dynamic and innovative organization that is passionate about delivering exceptional experiences to our customers. If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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