Delivering Exceptional Service as a Technical Operations Manager

2 days ago

Hobart, Tasmania, Australia beBeeFieldManager Full time $90,000 - $120,000
Technical Operations Manager Position

This role is focused on delivering high-quality technical services, ensuring optimal resource allocation, customer satisfaction and administrative accuracy.

Key Responsibilities
  • Provide leadership and day-to-day management of the service technicians and administration team
  • Manage technician workload allocation, monitor individual and team performance
  • Develop and implement training programs to enhance accuracy, productivity and timely service delivery
  • Identify and implement continuous improvement initiatives across service operations
  • Monitor key metrics to ensure service standards are met
Essential Skills & Qualifications
  • Ability to lead and motivate a high-performance team
  • Strong skills in managing workloads, scheduling jobs efficiently and ensuring service quality
  • Proven ability to manage client relationships and communicate effectively with stakeholders

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