Field Service Operations Manager

2 days ago

Hobart, Tasmania, Australia beBeeServiceManager Full time $100,000 - $120,000

Job Overview:

This role entails ensuring the efficient delivery of technical services, optimal resource scheduling, customer satisfaction and administrative accuracy.

Main Responsibilities include:

  • Providing leadership and day-to-day management of service technicians and administration teams.
  • Managing technician workload allocation, monitoring individual and team performance, and supporting ongoing skills development.
  • Delivering training, coaching and performance management initiatives to drive accuracy, productivity, and timely service delivery.
  • Identifying and implementing continuous improvement opportunities across service operations.
  • Monitoring key metrics such as response times, first-time fix rates, and SLA compliance.

Key Skills & Qualifications:

  • Ability to coach, mentor, and foster a high-performance, safety-focused team culture.
  • Strong skills in managing technician workloads, scheduling jobs efficiently, and ensuring service KPIs.
  • Proven ability to manage key client relationships and handle stakeholder communications with professionalism and responsiveness.
  • Understanding of technical service delivery processes, including breakdown repairs, preventative maintenance, and service call resolution.
  • Competence in supervising service administration, ensuring accurate documentation, job bookings, invoicing, and compliance with regulatory and internal standards.

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