Luxury Goods Client Liaison

5 days ago

Sydney, New South Wales, Australia beBeeClientRelations Full time $60,000 - $100,000

We are a luxury goods leader with a global presence, specializing in high-end items such as jewelry, watches and writing instruments.

Our pioneering spirit has inspired our teams for over 170 years, across all métiers from boutiques to workshops and corporate offices.

With a diverse team of 9000+ colleagues from 105 nationalities, we value an independent spirit and commitment to excellence.

We continuously enrich our heritage by pushing the boundaries of creativity.

About This Role

We seek an experienced sales or customer service professional to join our Client Relations team.

This role involves representing our brand in all customer contact via telephone, email, live chat and social media.

You will be responsible for handling client inquiries according to our quality standards and representing our brand's identity and vision at all times.

  • Inbound and outbound customer contact via telephone, email, live chat and other media;
  • Facilitate online and phone sales to reach commercial goals and objectives;
  • Deliver brand information to clients and collect valuable feedback from them;
  • Accurately process required data/information in appropriate systems/tools under group data security policy;
  • Escalate emergency system issues to team leaders timely and report findings on system improvement if any;
  • Identify trends in customer satisfaction or dissatisfaction and report findings to team leaders;
  • Follow company policies and procedures as outlined and represent the Group in a professional image at all times;
  • Collaborate with the Group's existing Client Service team for repairs and after-sales service requests;

Key Qualifications

We require:

  • Experience in retail sales or customer service in the luxury/high-end goods domain, or experience in contact centre/e-com related activities;
  • Customer service oriented and sales oriented; conscientious, patient, flexible, polite, exquisite, keen to learn, team player;
  • Skilled in speaking/writing expression and communication;
  • Fluent in English (and Mandarin);
  • PC literate, SAP CRM, Salesforce experience is a plus;
  • Flexibility with working in shifts, and work on weekends and public holidays if required;

A Great Opportunity

This role offers:

  • A dynamic and diverse team environment;
  • The opportunity to build knowledge and experience in aspects of Client relations;
  • Plethora of opportunities within our organization to help you develop and take your career to the next level;

Your Journey With Us

After being shortlisted, you will receive a call to discuss the role and for us to get to know you from our Talent Acquisition Partner;

If you are successful through the phone interview, you will be invited to attend an interview with the CRC Team Leader and the CRC Manager;

From there if successful, you will sit an interview with our Commercial Director and Senior HR Manager;

The successful candidates will start with the business after reference and police checks are completed;

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