Ecommerce Business Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeEcommerceManager Full time $90,000 - $125,000
Key Responsibilities

As a seasoned Ecommerce Manager, you will oversee all aspects of the business, driving sales growth, client development, and staff coaching. You will lead the Client Contact team to achieve e-commerce sales targets and exceptional client experience.

The primary responsibilities include:

  • Developing action plans to ensure the Client Contact team achieves KPIs related to E-commerce business and Customer Service quality.
  • Managing ecommerce transactions and phone transactions by the Client contact team to meet sales KPIs.
  • Maintaining a profitable store with accurate inventory within Group parameters.
  • Selecting and ordering products at Podium according to budget and OTB parameters.
  • Managing inventory via 3PL and order non-Podium products (fragrance, watches, La Table).
  • Translating and validating product catalogues in English, including tax codes, pricing, locations, and units in stock.
  • Overseeing eMerchandising of website, including publishing new products and updating windows.
  • Leading timely execution of site updates; new product adds, content updates, site enhancements.
  • Identifying and recommending new website enhancements to improve conversion rate, sales, and customer service.
  • Maximizing customer site behavior using web analytics, metrics, and selling performance.
  • Discovering, advocating, and informing on best practices, new industry trends, and opportunities for increased web sales and online branding.
  • Following up and resolving customer issues. Follow-up on pending orders. Managing client mailings. Demonstrating and implementing product knowledge, policies, and procedures. Resolving back orders, approving and coordinating store transfers.
  • Managing daily operational procedures with 3PL, including review and validation of orders, returns, and exchanges, tracking and reporting daily sales, approving and processing transfers, monitoring stock levels/stock analysis, and placing reorders.
  • Managing reporting and reconciliation tasks, including Cegid vs. Magento, Daily Log, Monthly Status Report, BP stock reconciliations to ensure accurate capture of sales and stock movements between systems.
  • Overseeing the respect of the online commercial policy, ensuring delivery lead-time and facilitating a smooth return process.
  • Providing quantitative and qualitative reporting regarding Customer Service activities; sharing client feedback with E-merchandiser, Merchandise Team to improve customer journey and e-commerce flows.
  • Partnering and supporting the retail network by providing value-added services and facilitating qualified drive-to-store.

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