Customer Service Leader

2 weeks ago

Bathurst, New South Wales, Australia beBeeCustomerService Full time $120,000 - $180,000

**Job Summary:**

This role is ideal for a professional who wants to make a positive impact in people's lives. As a customer service leader, you will be responsible for supporting and guiding a team of representatives to provide exceptional service to clients.

The successful candidate will have strong leadership skills and experience in personnel management, business development, and customer service. You will be responsible for coaching and mentoring your team members to help them grow professionally and achieve their objectives.

In this role, you will also manage complaints concerning transaction and retail banking services. You will work closely with the Branch Manager to develop an action plan, ensure its implementation, and circulate the results of the Client Experience Metrics survey.

You will explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures. You will also supervise various mandates, analyses, and special projects.

**Required Skills and Qualifications:**

  • College diploma or Bachelor's degree in a related field
  • Four to six years of experience, depending on position level
  • Experience in personnel management and coaching, business development, and customer service
  • Knowledge of financial products and services

**Benefits:**

We offer a solid company with a vast territory and great potential. Our working conditions allow flexibility, and we provide personalized training content to promote continuous learning. We also offer opportunities for career growth and development.

**Others:**

This role requires a strong commitment to providing exceptional service to clients. If you are a motivated professional who is passionate about making a difference, then this is the role for you. Apply now to take your career to the next level.

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