Customer Support Specialist

4 weeks ago


Brisbane, Queensland, Australia Affinity Education Full time
Job Overview

This is a part-time opportunity to support our network of childcare centres and families in the Brisbane CBD.

Salary

We offer a competitive salary, estimated at $55,000 - $65,000 per annum, depending on experience.

Job Description

As a Family Support Consultant, you will be responsible for delivering exceptional customer service and care. This includes:

  • Providing outstanding support via phone, email, and other communication channels
  • Meeting and exceeding defined targets and KPIs
  • Utilizing strong phone contact handling skills and active listening to understand and address customer inquiries and concerns

You will work closely with our team to provide a supportive work environment and promote a culture of child safety.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent verbal and written communication skills
  • Familiarity with CRM systems and willingness to learn
  • A proactive approach to troubleshooting and resolving support issues promptly
  • An analytical and problem-solving mindset
Benefits

We offer a range of benefits, including:

  • A stunning Brisbane CBD office
  • Flexible working arrangements
  • 50% discount on childcare gap fees
  • Free gym membership
  • Wellness benefits with partners TELUS Health, Bupa insurance benefit, and discounts at over 100 retailers
About Us

Affinity Education is a values-driven organisation that inspires and nurtures individuals to reach their full potential. We prioritise the safety, rights, and wellbeing of all children and promote a culture of child safety with a zero-tolerance approach to child abuse and harm.



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