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Strategic Community Service Leader
3 weeks ago
We are seeking a strategic and results-driven professional to lead our dedicated teams across a diverse portfolio of community services supporting people who are homeless or at risk of homelessness.
The successful candidate will be responsible for delivering exceptional service outcomes, driving business growth, and fostering collaborative relationships with internal stakeholders.
The role requires strong leadership skills, a proven ability to manage multiple priorities, and a commitment to Mission Australia's values.
Key Responsibilities:- Develop and implement operational strategies to drive service delivery excellence.
- Lead high-performing teams to achieve business objectives and deliver exceptional client outcomes.
- Collaborate with internal stakeholders to ensure consistency, compliance, and continuous improvement across all services.
- Oversee the development, preparation, and monitoring of operational plans, ensuring alignment with organisational goals.
- Support regional leaders in contract negotiations and provide strategic insights regarding workforce capacity and service delivery capabilities.
- Drive workforce planning, recruitment, retention, succession planning, and the professional development of frontline managers and service teams.
- Build and maintain effective stakeholder relationships with local/state government, funding bodies, and community organisations.
- Contribute to local service strategy aligned with national direction; identify opportunities for growth and innovation across the service portfolio.
- Model values-based leadership to build a culture of openness, accountability, and high performance.
- Tertiary qualifications in Community Services, or a related field, and equivalent experience.
- Minimum of 3-5 years' management experience in the community services or not-for-profit sector, preferably overseeing medium-sized, geographically dispersed teams.
- Experience and knowledge of First Nations cultural systems and protocols.
- Demonstrated success in leading multiple programs and contracts in a fast-paced, compliance-driven environment.
- Proven ability to deliver business outcomes on time and within budget while managing competing priorities and tight deadlines.
- Extensive experience in people management, coaching, and developing frontline leaders through periods of change.
- Strong understanding of government contracting processes and legislative frameworks within the community sector.
- Highly effective interpersonal and communication skills, with the ability to tailor messaging for diverse audiences and build strong collaborative relationships.
- Sound knowledge of financial and resource management processes, including the use of Microsoft Office Suite.
- Strong local and Territory-level knowledge of social issues impacting people that are homeless or at risk of homelessness.
- Demonstrated capacity to observe, identify and act on business opportunities and service gaps.
- A proactive, action-oriented, and solution-focused leadership style with a commitment to Mission Australia's values.
- A current unrestricted driver's licence is essential.
