Incident Response Specialist
1 week ago
Job Opportunity
">We are seeking an experienced Major Incident Manager to join our team. As a Major Incident Manager, you will play a critical role in safeguarding essential technology services and leading the response to high-priority incidents.
">Key Responsibilities:
">- Lead recovery activities during disasters and critical incidents, ensuring timely restoration of critical services.">
- Drive post-incident problem management to identify root causes and implement corrective actions.">
- Plan, coordinate, and run disaster recovery and scenario exercises to validate service continuity.">
- Support the delivery, governance, and continuous improvement of disaster recovery and technology continuity policies and practices.">
Requirements:
">To be successful in this role, you will need to have broad, practical experience in Incident, Problem, and Service Continuity Management (ITSCM), with at least 5 years in Major Incident Management and ITSM.
">Additionally, you will need to have proven ability to coordinate 1st, 2nd, and 3rd level technical and business resources to resolve complex issues efficiently.
">ITIL V3/4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (ServiceNow preferred).
">Demonstrated ability to command and control under pressure, prioritise conflicting demands, and work in a fast-paced, dynamic environment, including outside business hours.
">Strong analytical, verbal, and written communication skills, with the ability to influence, negotiate, and build effective relationships at all levels.
">Understanding of the energy industry and operational technology, with a client-focused mindset and commitment to optimising service recovery.
">What We Offer:
">- 20 weeks of paid leave for primary carers with flexible return options.">
- Thrive in a culture of personal and professional growth.">
- Enjoy a central CBD location with access to parking and public transport.">
- Purchase up to four additional weeks of leave annually.">
- Engage in opportunities through the Foundation to support your community.">
- Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an employee.">
- Explore unique and cost-effective employee EV Car subscriptions.">
About Us:
">We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential.
">We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
">Background checks may be required as part of the recruitment process and during employment, including police checks, medical assessments and/or drug and alcohol testing.
">We recognise Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
">-
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