
Telco Opportunities
2 weeks ago
This is a chance to step into the telco industry and advance your career.
As part of our team, you'll be the go-to problem solver for residential customers, supported by comprehensive training that sets you up for success and career growth.
You'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
Our company culture emphasizes:
Exceptional Performance
Continuous Growth
Trust-Based Relationships
Personal Development
Fun Work Environment
We require full-time hours (37.5 hours per week) and prefer familiarity with the telco industry but not essential.
Background or strong interest in IT and tech is required.
Background in accounts or customer service is beneficial.
Moderate computer skills and basic data entry are necessary.
Effective communication, consultation, and empathy are key.
How You'll Support Our Vision
Meet customer service standards and targets.
Address technical and account assistance requests via various channels.
Meet customer service standards and call handling targets.
Attempt to diagnose and resolve non-service related cases.
Handle conflict resolution and escalate complaints when necessary.
Follow standard help desk and account procedures.
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