Airfare Expert
19 hours ago
Airfare Expert
**About the Role**
We are seeking an experienced Airfare Expert to join our team at My Cruises. As an Airfare Expert, you will be responsible for coordinating airfares for pre-packaged and pre-purchased cruise bookings. You will work closely with our customers to understand their preferences and needs, and propose optimal itineraries within package allowances.
**Key Responsibilities**
* Address incoming phone calls from existing customers regarding the airfare aspect of their booking
* Coordinate airfares for pre-packaged and pre-purchased cruise bookings
* Recommend and promote airfare upgrades to premium economy, Business, and First Class
* Ensure accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations at the time of booking
* Proficiently search and book complex itineraries, including stopovers and surface sectors
* Provide timely and accurate information to facilitate a seamless post-booking experience
**Requirements**
* Experience with GDS (Global distribution system) - Amadeus proficiency is advantageous
* Knowledge of the travel industry products and cruise destinations (an advantage)
* Customer-focused with the ability to interpret customer requirements
* Positive attitude and a collaborative team spirit
* Strong written and verbal communication skills
**About My Cruises**
My Cruises is Australia's leading Cruise Package specialist, and we are proud to have taken out numerous awards at the NTIA (National Travel Industry Awards) and CLIA (Cruiseline International Association) awards. We are a dynamic and award-winning travel business that is ready to take you places.
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