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My Cruises Airfare Expert

3 months ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

We're on the lookout for seasoned Travel Consultants with a special flair for creating amazing airfares. If you're a Retail or Corporate consultant yearning for a change, this role is your ticket to adventure. Imagine working with Australia's top Cruise package specialist – that's us, MyCruises

Why choose us:

  • Global Exposure: Connect with diverse travelers worldwide while organizing air travel for cruise and tour-goers
  • Dynamic Atmosphere: Thrive in a fast-paced setting, managing real-time changes and ensuring seamless air travel logistics
  • Industry Growth: Explore career opportunities and expand your network in the rapidly growing cruise and travel sector

What you'll be doing...

As an air consultant, you won't be sweating the initial sale; you'll get to shine when it comes to managing the airborne magic of our packages. No pressure to seal the deal – just the thrill of coordinating airfares for our pre-packaged confirmed bookings. Armed with your airfare wisdom, you'll be presenting our customers with the crème de la crème options from some of the world's most renowned airlines, recommending upgrades to premium booking classes, and looking for add on's to enhance the package further. It's not just a job; it's a journey with MyCruises

Specific Duties:

  • Addressing incoming phone calls from existing customers regarding the airfare aspect of their booking
  • Coordinating airfares for pre-packaged and pre-purchased cruise bookings
  • Handling customer flight deviation requests
  • Recommending and promoting airfare upgrades to premium economy, Business, and First Class
  • Ensuring accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations at the time of booking
  • Proficiently searching and booking complex itineraries, including stopovers and surface sectors
  • Understanding clients' preferences and needs, and proposing optimal itineraries within package allowances
  • Providing timely and accurate information to facilitate a seamless post-booking experience
  • Executing administrative tasks associated with the position accurately and promptly
  • Adhering to company policies and procedures

Who you are...

  • Experience with GDS (Global distribution system) - Amadeus proficiency is advantageous
  • Knowledge of the travel industry products and cruise destinations (an advantage)
  • Customer-focused with the ability to interpret customer requirements
  • Positive attitude and a collaborative team spirit
  • Strong written and verbal communication skills

My Cruises is Australia's leading Cruise Package specialist, and are proud to have taken out numerous awards at the NTIA (National Travel Industry Awards), and CLIA (Cruiseline international associatation) awards).

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