Customer Service Ambassador

5 days ago


Biggera Waters, Queensland, Australia The NRMA Full time

We are seeking a talented Front Office Attendant to join our team at NRMA Treasure Island Holiday Resort.

Job Overview

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Responsibilities
  • Provide warm and welcoming service to guests, ensuring their stay with us is memorable and enjoyable.
  • Efficiently process guest arrivals and departures, handling all front desk operations with precision and care.
  • Manage incoming phone calls and respond to guest inquiries in a timely and professional manner.
Requirements
  • You have outstanding customer service skills, with the ability to think on your feet and provide solutions to guest queries.
  • You possess excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • You are passionate about delivering exceptional service, with a drive to continuously improve and exceed expectations.
  • You are able to multitask and work effectively in a team environment, supporting your colleagues and providing exceptional support to guests.
  • Reception/Front Office experience is highly regarded, particularly in the hospitality industry. Park Management system experience (Newbook and/or RMS) is also preferred but not necessary.
What We Offer
  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including progressive flexibility, leave and well-being benefits.
  • The opportunity to work in a dynamic and supportive team environment, with ongoing training and development opportunities.
  • A range of travel discounts and perks, including car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
About Us

NRMA Parks & Resorts is committed to creating an inclusive workplace where our people feel respected, heard, valued and connected. We celebrate and welcome difference, and we are proud to be an equal opportunity employer.



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