
Melbourne Front Desk Experience
7 days ago
Experience a unique opportunity to deliver exceptional customer experiences in Melbourne.
About the Role
We are seeking an experienced individual to provide top-notch service at our front desk, ensuring a warm welcome for our guests. Key responsibilities include:
- Providing helpful local knowledge and recommendations to enhance guest satisfaction
- Checking in and out guests, responding to queries, and resolving any concerns or disputes
- Maintaining high standards of cleanliness in communal spaces, kitchens, and throughout the property during night shifts
- Refreshing stock and monitoring inventory levels
What We're Looking For
The ideal candidate will have:
- Previous experience in front desk reception, customer service, food and beverage, and commercial cleaning in an accommodation setting
- Strong time management skills and ability to work well under pressure
- A valid certification in responsible service of alcohol
- Flexible availability for 24/7 roster, primarily night shifts, including weekends and public holidays
- Excellent communication skills, verbal and written
- Full Australian working rights with no restrictions
What's In It For You
As a valued member of our team, you'll enjoy:
- Access to benefits and discounts across our national network
- Professional development and career opportunity support within our organisation and network
- Yearly social events to foster teamwork and camaraderie
- Diversity and inclusion initiatives to promote a welcoming environment
- Wellbeing support through our Employee Assistance Program
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