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Front Desk Concierge

2 weeks ago

Melbourne, Victoria, Australia Pinnacle People - Melbourne Full time $60,000 - $80,000 per year

Front Desk Concierge – Represent a Prestigious Melbourne Venue

Full-Time | Elite Environment | Exceptional Benefits

Step into one of Melbourne's most prestigious venues and become the welcoming face and voice for our valued Members and Guests. We are seeking a polished and professional Front Desk Concierge with flawless presentation, an exceptional phone manner, and the ability to deliver service that exceeds expectations.

About the Role:

In this high-profile position, you will be the first point of contact both in person and over the phone. Your responsibilities will include:

  • Greeting Members and Guests with impeccable courtesy and warmth
  • Managing incoming calls with a confident, articulate, and professional phone manner
  • Handling bookings, check-ins, and client requests with precision
  • Coordinating seamlessly with other departments to ensure a premium guest experience
  • Providing discreet basic security oversight and administrative support

What's in it for You:

  • Work in an exclusive, high-end environment you'll be proud to represent
  • Competitive salary + overtime + annual bonus opportunity
  • 7-day rotating roster, including morning and overnight shifts
  • Uniform and daily staff meal provided
  • Two-week induction program with ongoing professional development
  • First Aid training provided

About You:

  • Proven experience in front office, reception, or concierge roles
  • Immaculate grooming and a professional, confident presence
  • Outstanding phone etiquette and clear communication skills
  • Strong organisational skills and ability to work independently
  • Proficient with computer systems and reservations platforms

This is more than just a reception role — it's your opportunity to be the trusted face and voice of a truly distinguished Melbourne venue.

Simply click Apply or forward your resume to:

Tony Hobbs | Talent and Recruitment Specialist

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please note: If you have not heard from us within seven (7) working days of submitting your resume, your application will be kept on file and we will contact you if a suitable position becomes available.

Stay in touch and be the first to know of other exciting opportunities - Twitter/Instagram @pinnaclepeople or on Facebook at

Please note: Sponsorship is not available for this role, only candidates with full working rights in Australia will be considered