Front Desk

4 days ago

Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time

Summary

**Hyatt Centric Melbourne**:
Hyatt Centric Melbourne is the Centric brand's first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination's hot spots, hidden gems, and local sounds.

With 277 rooms, 180-degree view of Melbourne from our newly branded Lanaglands Restaurant & Bar, as well an indoor pool and gym - all of this and more, can be found at Hyatt Centric Melbourne, a hotel that celebrates all things Melbourne.

Our purpose is to connect guests to the heart of the action; Hyatt Centric is thoughtfully designed to enable exploration and discovery so that guests never miss a moment of adventure.

**Front Desk & Communication Host at Hyatt Centric Melbourne**
- Handle arrival and departure reservation records & administration
- Perform cashiering duties as required in relation to payments, charges and checking out guest
- Be on the lookout and watch over our guests, guest belongings, staff and hotel property
- Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation
- Answer our phones with a smile and coordinate our guest's needs
- Actively upsell and cross sell hotel services and outlets

**Qualifications**:
**About you**:

- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The flexibility to work on a rotating roster, including public holidays
- Experience in a fast-paced hotel environment is advantageous

**Culture Statement**:
We aim to create a culture that seeks to empower our teams by creating a safe and authentic environment through supporting each other's individuality, being open-minded and inclusive.

Our team members should always feel valued, uplifted and trusted as individuals and in their respective roles. We value flexibility through listening to and understanding what our team members need in order to create a balance between responsibilities at work and personal life.

We believe honesty is crucial, fun is always encouraged and equality and quintessential.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Langlands' Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship
- Complimentary laundry for work related items

**How to apply**

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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