Customer Service Ambassador
2 weeks ago
We are seeking a Customer Service Ambassador to join our team at Ingenia Communities. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.
About the Role
The successful candidate will be responsible for welcoming guests to our holiday park, providing information about our facilities and services, and promoting Ingenia Holidays as the ideal holiday destination. You will also be responsible for managing guest check-in and check-out, attending to reception duties, and maintaining a high level of customer satisfaction.
Responsibilities
- Welcome guests to Ingenia Holidays and provide them with information about our park and its amenities
- Sell and promote Ingenia Holidays as a unique and exciting holiday destination
- Manage guest check-in and check-out, including processing payments and handling any issues that may arise
- Maintain a clean and organized reception area, including handling mail and messages
- Provide excellent customer service, responding to guest inquiries and resolving any complaints in a professional and courteous manner
About You
- You will have exceptional customer service skills, with the ability to communicate effectively with guests from diverse backgrounds
- You will have previous experience in a similar role or industry, with a proven track record of delivering excellent customer service
- You will be computer literate, with the ability to use Microsoft Suite and booking software
- You will be passionate about the tourism industry, with a strong sales ability and a desire to promote Ingenia Holidays as a premier holiday destination
- You will be a team player, with excellent attention to detail and organizational skills
Benefits
We offer a competitive hourly rate of $25-$35 per hour, depending on experience, as well as excellent discounts on Ingenia Holidays. We also offer a fun and dynamic work environment, with opportunities for career advancement and professional development.
About Us
Ingenia Communities is a leading Australian property group that owns and operates a portfolio of lifestyle communities and holiday parks across key urban and coastal markets. We are committed to creating communities where our residents and visitors can truly belong, and we are seeking like-minded individuals to join our team.
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