Duty Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $60,000 - $80,000

Role Summary

The Conference & Events Duty Manager plays a crucial role in ensuring the smooth operation of our busy conference & events team.

This key position is responsible for leading a large team of dedicated food and beverage professionals, providing exceptional service to guests and creating memorable experiences.

About the Opportunity

We are seeking an adaptable individual with a 'can-do' attitude, who can work in a fast-paced service-driven environment.

The successful candidate will have previous experience in team leadership roles within a conference & events or 4-5-star hotel/resort environment.

Key Responsibilities:

  • Provide effective leadership to a large team promoting our culture & values.
  • Lead by example, perform F&B duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests.
  • Maintain operating procedures and identify improvements to operating efficiencies.
  • Built effective relationships with internal & external stakeholders.
  • Manage Kronos, staff rostering, labour expenses, training, reviews, reward & recognition.
  • Manage staff performance, agency staff, breaks and uniform presentation standards.
  • Contribute towards reducing costs, ensuring wastage and breakages are minimised.
  • Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds.
  • Manage feedback & resolve difficult situations.
  • Ensure a safe workplace is maintained and promote safe work practices.
  • Perform physical requirements of the role, e.g. working on your feet & heavy lifting.

Requirements:

  • Previous experience in team leadership role within a conference & events or 4-5-star hotel/resort environment.
  • In-depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures.
  • Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development.
  • Understanding of labour and beverage cost control.
  • Exceptional verbal and written communication skills, attention to detail, organisational and time management skills.
  • Decision making, problem solving and conflict resolution skills.
  • Passion for C&E, service excellence and knowledge of industry trends.
  • Excellent grooming and personal presentation.
  • Flexibility & full availability to work a rotating roster.
  • Recognised qualification in hospitality or food & beverage, desirable.
  • RSA Certificate.
  • Hold or be eligible to obtain a valid Qld WWCC Blue Card.

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