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Client Engagement Manager

2 months ago

Sydney, New South Wales, Australia M3 Global Research Full time

About M3 Global Research

M3 Global Research is a leading provider of digital solutions for the healthcare industry. Our mission is to utilize the internet to create a healthier world and more efficient healthcare systems.

We pride ourselves on a dynamic and innovative work environment where every team member contributes to global health advancements.

Job Description

We are seeking an experienced and ambitious Recruitment Business Development Manager to join our team in Australia. As a key member of our launch team, you will play a crucial role in helping our business partners get the most out of our platform.

Key Responsibilities

  1. Onboarding and Training: Train new business partners on how to use our platform, providing product demos and tutorials. You will become an expert in our platform, with an in-depth knowledge of its features and capabilities, coaching them on how to utilize it fully.
  2. Regular Check-ins: Offer regular status meetings with business partners to understand their needs and gather feedback. We are proactive in reaching out to partners, not waiting for them to report issues. If partners are having issues, or we notice that they're not using the platform properly, you would work to fix these issues.
  3. Account Reviews: Use our data dashboards to understand if our platform is being used to its full potential, and suggest ways for partners to get more value from us. Where issues are identified, we will create action plans to help solve these.
  4. Process Development: You will own the processes and documentation around your role, and ensure these are continually maintained.

Additional Responsibilities

  1. Sales Support: Support our CEO through the sales process, including outreach to potential partners, and follow-ups through the sales process.
  2. Feedback: Share feedback from partners with our product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.
  3. Operations: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our operations team.

A Typical Day

A typical day in this role may include:

  • Joining a sales call with a prospective partner to understand if our platform is a fit for them, and following up with a proposal and some pricing.
  • Running a training session for partners from a new client. That might be in their offices or on a video call. You'd give them a demo of the key features, and help them to set up their accounts on our platform.
  • In between, you might pick up a few questions in your inbox from partners who have a question about using our platform, or call up a partner who you can see is struggling to have success on our platform.
  • Finally, ahead of the team meeting the next day you'll spend an hour reviewing your action plan for a partner that's struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Working at M3 Global Research

You'll be our first hire in Australia, and a key part of the initial team. One of our founders will be relocating to live in Sydney to run the Australian business, and you will be working closely with him on a day-to-day basis. The other founder will travel to Australia as needed.

We will ensure you feel part of the wider team in the UK, as feeling part of a team is really important to everyone here. You'll get to meet us on weekly team meetings on Zoom and you'll be interacting with the UK every day via Slack too.

We're a fully remote company and have no fixed office, and this will not change in the future. Part of your role will involve visiting client offices to run training or other meetings. We expect this to be around 2-3 times per month.

We'll help to support getting you set up at home if you haven't worked remotely before, including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you'll be working with. We also offer co-working space near you if you'd prefer not to work from home.

Qualifications

Essential:

  • You'll need to have at least 5 years of experience in recruitment.
  • You're available to start in early 2024.
  • You must be based in Australia and have the right to work in Australia, as we are not registered as a visa sponsor.
  • You have excellent written and spoken English.

Bonus:

  • You have experience working remotely and/or within a startup environment.
  • You have some previous experience in an account management or similar client-facing role, where you can show evidence of some of the skills noted above.

Personal Skills

To thrive in this role, you must have the following traits:

  • People Person: Much of the role depends on building relationships with partners, whether in person or via phone and email. So you must be a confident communicator who enjoys interacting with people, and can empathise and build relationships quickly. We want someone who's likeable, easy to chat to and will take pride and joy in helping our partners get the most from our platform.
  • Strong Initiative: We will support you as you get started, and aim to give good on-the-job training, but you will need to pick up new skills quickly and enjoy doing so. We'll expect you to use your initiative to solve problems, and be proactive rather than waiting to be asked.
  • Structured & Organised: You've proven you can stay on top of multiple partners and manage many relationships, as well as other task lists and inboxes. You'll have a wide range of responsibilities, so will need you to be diligent and well-organised to manage your time across them. We expect you to care about the small details and work tirelessly to make sure your work is carried out with consistency and reliability.
  • Positive Attitude: You are cheerful, enthusiastic about your work and will enjoy helping your colleagues. You're not phased by changes or introducing new processes or receiving feedback from partners.
  • Tech Confident: You don't need any specific technical skills but we will ask you to use a wide range of online tools and resources to be effective.
  • Data Savvy: You don't need to be a data wizard, but you should be comfortable using spreadsheets and be confident looking at numbers to find trends and to inform your decisions.

Additional Information

Details and benefits:

  • Full-time role
  • Remote, but must be based in Australia and able to travel to major cities to meet clients as needed
  • Start date of February 2024.

The benefits are:

  • Salary plus super
  • 25 days of annual leave per year, plus public holidays
  • Budget for home IT setup and/or co-working membership
  • Gym budget