Banking and Financial Services Representative

4 days ago


Townsville, Queensland, Australia Queensland Country Bank Full time

We're looking for a Banking and Financial Services Representative to join our team in our Contact Centre. This is a full-time position based on a 38 hour week in our Townsville Head Office.

As a Banking and Financial Services Representative, you will be required to provide high-quality customer service and support to our customers through a range of channels, including phone, email and online.

Our Contact Centre operates from 8:00am to 5:30pm Monday to Friday and 8:30am to 2:30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.

About You
  • The ability to communicate effectively with customers and provide clear and concise information
  • Strong problem-solving skills and the ability to think critically
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in a team environment and contribute to team goals
About Us

Queensland Country are committed to delivering exceptional customer service and providing innovative financial solutions to help our customers achieve their goals.

  • Work life balance and flexible working options
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities


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