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Customer Service Specialist

1 week ago

Townsville, Queensland, Australia Queensland Country Bank Full time

At Queensland Country Bank, we're dedicated to helping our customers achieve their financial goals.

About the Role

We're seeking a Customer Service Specialist to join our team in our Contact Centre. This is a full-time position based on a 38 hour week in our Townsville Head Office.

As a Customer Service Specialist, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our customers' needs.

Our Contact Centre operates from 8:00am to 5:30pm Monday to Friday and 8:30am to 2:30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.

About You
  • The ability to have genuine conversations with customers to resolve enquiries at the first point of contact
  • Intermediate Microsoft Office Suite skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in a team environment and contribute to team goals
About Us

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, camaraderie, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our customers.

  • Work life balance and flexible working options
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities